Support

Customer support

If an operation did not behave as expected, send only the details needed to investigate.

Email

admin@kcrew.co.kr

Put MASKLINGS in the subject. We aim to answer paid-purchase questions within three business days.

Phone

+82-31-8076-1111

This is the KCREW customer-support number. We will not ask for your password or complete purchase token.

Quick checks

  1. Update the app and operating system.
  2. Fully close and reopen the app.
  3. Check that your device has free storage.
  4. If it repeats, include the details below.

Include with your request

  • Android or iOS and device model
  • OS and MASKLINGS version
  • Mission, screen, and steps that reproduce the issue
  • A screenshot with unrelated personal information removed
  • Google Play or App Store order number for a purchase issue

Never send a password, identity document, complete card number, or raw purchase token.

Progress data

Current progress and preferences stay on the device, and KCREW does not provide server backup or sync. Google or Apple may still include this data in an operating-system device backup if the user enables that feature. See Data and account deletion.

Purchases, restoration, and refunds

Purchasing is currently disabled and will open only after release verification.

After activation, include the order number when reporting a missing item or restoration problem. A Google Play refund may be requested within 48 hours, but approval is not guaranteed. For older purchases, send the order number and issue so we can review it under store policy, our published policy, and applicable law.

Full purchase and refund guidance

Accessibility

For screen reader, large text, audio, haptics, or reduced-motion issues, include the accessibility setting and screen name.